Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery times vary by location: 3-5 business days for standard shipping and 1-2 business days for expedited shipping.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the United States.

Do you ship internationally?

Currently, we ship within North America. We're working on expanding our international shipping options.

Returns & Exchanges

What is your return policy?

We are dropshipping so please contact us within 7 days of ordering, for return instructions. 

How do I start a return?

Contact our customer service team within 7 days with your order number, and we'll provide you with return instructions.

Products

Are your products cruelty-free?

Please check individual product descriptions for specific certifications.

Are your products suitable for sensitive skin?

 We recommend checking the product ingredients and consulting with a dermatologist if you have specific concerns.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards and Shop Pay for a fast and secure checkout experience. We are currently experiencing issues with PayPal so we have disabled it temporarily. 

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Contact Us

How can I contact customer service?

You can reach us through our contact form, email. Please be patient as we have other stores to attend to. But rest assured that we will answer your inquiry ASAP.